We are committed to the preservation of this magnificent species in this region and we take special care to respect the guidelines for a sustainable activity that gives our visitors both security and learning how to care for the whale shark, since it is a vulnerable species. Due to this condition, CONANP and SEMARNAT have regulated this activity and we work hand in hand committed to conserving this species.

Itinerary

Start Point

Show up outside the Ojo de Agua hotel at the time confirmed by phone. Check…

End Point

Show up outside the Ojo de Agua hotel at the time confirmed by phone. Check…

What’s included

Soda/Pop
Bottled water
Certified guides, permits and insurance with a responsible operation
Use of Snorkelling equipment
Air-conditioned vehicle
coffee and sweet bread
traditional ceviche

Not Included

Dock tax, adventure and diving from Puerto Morelos

Additional Information

Infants are required to sit on an adult’s lap
Not recommended for travelers with poor cardiovascular health
Not recommended for pregnant travelers
Travelers should have at least a moderate level of physical fitness
Avoid the use of solar projector. It is not allowed even if it is biodegradable, for this it is recommended to wear a long-sleeved shirt to protect yourself from the sun. The boats have roofs to minimize direct contact with the sun.
Use of life jacket (mandatory)

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Cancellation Window	Refund Eligibility
24 hours or more before start time	100% refund (Full refund)
Less than 24 hours before start time	Non-refundable (0%)

This experience may be cancelled due to bad weather. This experience may be cancelled if there are not enough travelers.

Age Policy

Child: 6–12 years · Adult: 13–70 years

Specification: Adventure and Snorkel with the Whale Shark from Puerto Morelos

Duration	7 Hours
Ticket Type	Mobile or paper ticket accepted
Group Size	Up to 10 travelers
Confirmation	Instant Confirmation
Activities	Snorkeling, Whale Watching
Language	English, Spanish
Tour Type	Shared